Shipping Policy

Last Updated: October 21, 2026

Thank you for shopping at Nestzori, your destination for thoughtfully selected home essentials, decorative accessories, and everyday household products.

At Nestzori, we believe that creating a comfortable and beautiful home should be simple and enjoyable. We are committed to providing a convenient shopping experience, reliable delivery services, and transparent shipping information.

This Shipping Policy explains how orders are processed, shipped, and delivered, along with important information about shipping fees, delivery estimates, tracking, and other shipping-related matters.

1. Order Processing Time

Orders are generally processed within 1–2 business days after payment confirmation.

Business days are Monday through Friday, excluding weekends and public holidays.

Orders placed on weekends or public holidays will be processed on the next available business day.

During busy shopping periods, promotional events, or major holidays, processing times may be longer due to increased order volumes.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information when available.

Please ensure that your shipping information is accurate and complete before placing your order.

2. Shipping Rates

At Nestzori, we strive to make shipping affordable and convenient for our customers.

We offer the following standard shipping rates for eligible orders:

Order Value	Shipping Fee
$39.99 USD or more	FREE Shipping
Below $39.99 USD	$6.99 USD

Important Shipping Information:

• Free standard shipping is available on orders of $39.99 USD or more.

• Orders below $39.99 USD are subject to a flat shipping fee of $6.99 USD.

• Shipping eligibility is calculated based on the order subtotal after discounts and before taxes and shipping charges.

• Applicable shipping fees will be displayed at checkout before payment is completed.

• Any additional charges associated with special shipping requirements will be disclosed before checkout where applicable.

3. Estimated Delivery Time

We work with shipping and logistics providers to deliver your home essentials as efficiently as possible.

Our general estimated shipping transit time is 7–15 business days for eligible standard shipping destinations.

Shipping Stage	Estimated Time
Order Processing	1–2 business days
Shipping Transit	7–15 business days
Total Estimated Delivery	8–17 business days

Please note that:

• Order processing time and shipping transit time are calculated separately.

• Estimated delivery times are provided for reference and are not guaranteed arrival dates.

• International shipments may require additional time for customs clearance.

• Delivery times may vary depending on the destination, shipping carrier, and local delivery conditions.

• Remote locations may experience longer delivery periods.

• Weather conditions, public holidays, customs inspections, or transportation disruptions may affect delivery schedules.

We appreciate your patience and understanding if unexpected shipping delays occur.

4. Shipping Destinations

Nestzori offers shipping to selected international destinations.

Shipping availability depends on the destination country or region, carrier services, customs regulations, and applicable product restrictions.

Available shipping destinations and delivery options will be displayed during checkout.

If shipping services are unavailable for your location, you may be unable to complete your purchase.

We reserve the right to restrict shipping to destinations where delivery is unavailable, legally restricted, or operationally impractical.

For questions regarding shipping availability, please contact us at service@nestzori.com.

5. Order Confirmation and Tracking

Once your order has been successfully placed, you will receive an order confirmation email containing your purchase details.

After your order has been shipped, we will provide a shipping confirmation email with tracking information when available.

You can use your tracking number to check the shipment status through the relevant carrier's tracking system.

Please allow some time for tracking information to become available or update after shipment.

If your tracking information does not update immediately, this does not necessarily mean that your package has stopped moving.

If you have questions regarding your order status or tracking information, please contact us at:

Email: service@nestzori.com

When contacting our customer service team, please include your order number so we can assist you more efficiently.

6. Shipping Delays

We aim to process and dispatch orders promptly. However, unexpected shipping delays may occasionally occur.

Possible causes include:

• High order volumes during promotional events

• Public holidays and peak shopping seasons

• Severe weather conditions or natural disasters

• Customs inspections and clearance delays

• Transportation disruptions

• Shipping carrier operational issues

• Incorrect or incomplete shipping information

• Unexpected logistical circumstances beyond our reasonable control

If your order is delayed beyond the estimated delivery period, please contact our customer service team.

We will review the available tracking information and, where appropriate, work with the shipping carrier to investigate the delay.

If delivery cannot be completed, we will assist you in determining an appropriate resolution in accordance with applicable consumer protection laws.

7. Customs Duties and Import Taxes

For international orders, customs duties, import taxes, and other charges may apply depending on the destination country's regulations.

Unless otherwise stated at checkout, customers are responsible for applicable customs duties, import taxes, and related fees.

These charges are determined by the relevant customs authorities and are not necessarily included in the product price or standard shipping fee.

Nestzori does not control customs processing times or the amount of duties and taxes imposed by local authorities.

We recommend reviewing your country's customs regulations before placing an international order.

Where applicable law requires a different allocation of responsibility, those legal requirements will apply.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping details when placing an order.

Please carefully review the following information before completing your purchase:

• Recipient's full name

• Street address and apartment or unit number

• City, state, or province

• Postal or ZIP code

• Country or region

• Contact phone number and email address

If you discover an error in your shipping information, please contact us as soon as possible at service@nestzori.com.

We will make reasonable efforts to correct your shipping details before dispatch.

Once an order has been shipped, changes to the delivery address may no longer be possible.

Additional shipping charges may apply if a package must be returned or reshipped due to incorrect or incomplete information provided by the customer, subject to applicable law.

9. Lost or Missing Packages

If your package appears to be lost or has not arrived within the expected delivery period, please contact our customer service team.

When contacting us, please provide:

• Your order number

• Your full name

• Your shipping address

• Any available tracking information

We will review the shipment details and, where appropriate, contact the shipping carrier to investigate.

If your tracking information indicates that your package has been delivered but you have not received it, we recommend checking with household members, neighbors, building management, or the local delivery carrier.

If a package is confirmed lost in transit, we will assess the circumstances and arrange an appropriate resolution, which may include a replacement or refund in accordance with applicable consumer protection laws.

10. Damaged Packages or Products

We understand that home accessories, decorative items, and household products may require careful handling during transportation.

We strive to ensure that products are properly packaged before shipment.

If your order arrives damaged or defective, please contact us as soon as reasonably possible after delivery.

To help us review the issue, please provide:

• Your order number

• A description of the damage or defect

• Clear photographs of the damaged product

• Photographs of the shipping packaging, if available

Our customer service team will review your request and determine the appropriate next steps.

Eligible damaged or defective items may qualify for a replacement, refund, or other appropriate remedy in accordance with our Return & Refund Policy and applicable consumer protection laws.

11. Multiple Shipments

Some orders may contain products that are shipped separately due to inventory availability, product size, packaging requirements, or fulfillment arrangements.

If your order is divided into multiple shipments, your packages may arrive on different dates.

Where available, separate tracking information will be provided for each shipment.

You will not be charged additional standard shipping fees solely because we choose to divide your order into multiple shipments, unless a separate charge was clearly disclosed and accepted at checkout.

12. Holiday and Peak Season Shipping

During major holidays, promotional campaigns, and peak shopping seasons, shipping networks may experience increased demand.

This may result in longer processing or delivery times.

If you are purchasing home decorations, household accessories, or gifts for a special occasion, we recommend placing your order well in advance.

Please note that estimated delivery times do not guarantee arrival before a specific holiday, event, or celebration.

We appreciate your understanding during busy shipping periods.

13. Order Cancellation and Changes

If you need to cancel or modify your order, please contact us promptly at:

service@nestzori.com

We will make reasonable efforts to accommodate cancellation or modification requests before the order has been processed for shipment.

Once an order has been dispatched, cancellation or modification may no longer be possible.

If your order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy and applicable consumer protection laws.

Please include your order number and the details of your requested changes when contacting us.

14. Undeliverable or Returned Packages

Packages may be returned to the sender for various reasons, including:

• Incorrect or incomplete shipping addresses

• Unsuccessful delivery attempts

• Failure to collect a package from a designated collection point

• Refusal of delivery

• Delivery restrictions imposed by local carriers or authorities

If your package is returned to the sender, please contact our customer service team for assistance.

Depending on the circumstances, additional reshipping fees may apply.

Refunds, reshipments, or other resolutions will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

15. Changes to This Shipping Policy

Nestzori reserves the right to update or modify this Shipping Policy when necessary to reflect changes in our shipping procedures, logistics arrangements, business operations, or applicable regulations.

Any updates will be published on this page with a revised "Last Updated" date.

We encourage customers to review this policy periodically to stay informed about our shipping procedures.

Changes will not affect any mandatory consumer rights under applicable law or retroactively alter shipping terms already agreed upon for an order without a lawful basis.

16. Contact Information

If you have any questions regarding shipping rates, delivery estimates, order tracking, shipping delays, or other shipping-related concerns, please contact us using the information below.

Store Name: Nestzori

Company Name: Guangzhou Songmao Trading Firm (Sole Proprietorship)

Registered Business Address: Room 401, No. 14, Lane 5, Shuangxing Street, Dagang Town, Nansha District, Guangzhou, Guangdong Province, China

Customer Service Email: service@nestzori.com

Please note that our registered business address is provided for company identification purposes and is not necessarily a warehouse, fulfillment facility, or return shipping address.

For return instructions, please contact our customer service team before sending any merchandise.

We are committed to providing helpful customer support and making your shopping experience as smooth and enjoyable as possible.

Thank you for choosing Nestzori. We appreciate your trust and look forward to helping you create a more comfortable, beautiful, and welcoming home.