Refund policy

Return & Refund Policy

Last Updated: October 21, 2026

Thank you for shopping at Nestzori!

At Nestzori, we are dedicated to helping you create a comfortable, stylish, and welcoming home with thoughtfully selected home essentials, decorative accessories, and everyday household products.

Your satisfaction is important to us. We understand that sometimes a product may not meet your expectations, and we strive to make the return and refund process as simple and transparent as possible.

This Return & Refund Policy explains the conditions and procedures for returns, refunds, exchanges, damaged or incorrect items, and order cancellations.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must meet the following conditions:

  • The return request must be submitted within 30 days of delivery.

  • The item must be unused, undamaged, and in its original condition.

  • The product must include its original packaging, accessories, manuals, and any included components.

  • Home decorations, cushions, wall art, and other household accessories must not show signs of use, installation, washing, alteration, or damage caused after delivery.

  • Proof of purchase, such as an order number or order confirmation email, must be provided.

Items that do not meet these requirements may not qualify for a return unless otherwise required by applicable consumer protection laws.

We recommend inspecting your order as soon as it arrives to ensure that everything meets your expectations.

2. How to Request a Return

If you would like to return an item, please follow the steps below.

Step 1: Contact Customer Support

Email our customer service team at:

service@nestzori.com

Please include the following information:

  • Your order number

  • Your full name

  • The email address associated with your order

  • The name of the product you wish to return

  • The reason for your return

  • Clear photographs of the product, if applicable

Step 2: Wait for Return Instructions

Our customer service team will review your request and provide further instructions regarding your return.

If your return is eligible, we will provide the appropriate return shipping instructions and designated return address.

Step 3: Prepare Your Return

Carefully package the product using its original packaging whenever possible.

Please ensure that all accessories and components are included and that the item is securely packaged to prevent damage during transportation.

Step 4: Ship Your Return

Send the item to the designated return address provided by our customer service team.

We recommend using a trackable shipping service and retaining your shipping receipt until the return has been completed.

Important: Please do not send returned products directly to our registered business address without prior authorization.

Returns sent without following the provided instructions may experience processing delays.

3. Damaged, Defective, or Incorrect Items

At Nestzori, we strive to provide suitable home products and ensure that every order is prepared with care.

However, if you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible after delivery.

Email us at service@nestzori.com with:

  • Your order number

  • A description of the issue

  • Clear photographs of the damaged, defective, or incorrect product

  • Photographs of the packaging, if available

Our customer service team will review your request and determine an appropriate resolution.

Depending on the circumstances, available solutions may include:

  • A replacement product

  • An exchange for the correct item

  • A partial refund

  • A full refund

If a return is necessary because of our error or a confirmed product defect, Nestzori will cover reasonable return shipping costs.

We may arrange a prepaid return label or provide reimbursement instructions, depending on the circumstances.

This section does not limit any statutory rights available under applicable consumer protection laws.

4. Non-Returnable Items

Certain products may not be eligible for standard change-of-mind returns unless they are defective, incorrectly supplied, or otherwise covered by applicable law.

These may include:

  • Personalized or custom-made home products, where applicable.

  • Products that have been used, altered, modified, or damaged after delivery.

  • Home decorations with missing original components or accessories.

  • Wall art that has been installed, modified, scratched, or damaged after delivery.

  • Cushions or other fabric products that have been used, washed, stained, or damaged after delivery.

  • Products showing visible signs of wear, misuse, or improper handling.

  • Items returned without essential original components.

  • Gift cards, if offered.

  • Products marked as final sale or non-returnable at the time of purchase, where permitted by law.

Please note that items sold at promotional or discounted prices are not automatically excluded from returns unless a lawful exclusion was clearly disclosed at the time of purchase.

These restrictions apply only to our voluntary change-of-mind return policy and do not affect your statutory rights regarding defective, damaged, incorrectly supplied, or misdescribed goods.

If you are unsure whether a product is eligible for return, please contact service@nestzori.com before submitting your request.

5. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Returns Due to Change of Mind

If you wish to return an item because you changed your mind, ordered the wrong product, selected the wrong size or color, or no longer need the item, you are generally responsible for the return shipping costs.

Original shipping charges are generally non-refundable for voluntary change-of-mind returns, except where required by applicable law.

Returns Due to Damaged, Defective, or Incorrect Items

If your return is necessary because of a confirmed product defect, shipping damage, or an error on our part, Nestzori will cover reasonable return shipping costs when a return is required.

Please contact us before arranging return shipping so that we can provide appropriate instructions.

Return Shipping Recommendations

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been processed.

Products should be securely packaged to minimize the risk of damage during transportation.

Responsibility for lost return packages will be determined according to the return arrangements and applicable consumer protection laws.

6. Refund Processing

Once we receive and inspect your returned item, we will notify you whether your refund request has been approved.

If your refund is approved:

  • The refund will generally be issued to your original payment method.

  • We aim to process approved refunds within 5–10 business days after receiving and inspecting the returned product.

  • The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

  • Any permitted deductions will be communicated in accordance with this policy and applicable law.

If your refund has been approved but the funds have not appeared in your account after the expected processing period, please contact your bank or payment provider.

You may also contact us at service@nestzori.com for further assistance.

Where applicable consumer protection laws require earlier refunds or different procedures, those legal requirements will apply.

7. Exchanges

If you would like to exchange a product, please contact our customer service team at service@nestzori.com.

Exchanges may be available depending on product availability and the condition of the original item.

Exchanges for Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, we will review the issue and arrange an appropriate solution.

Where applicable, this may include sending a replacement product or issuing a refund.

Exchanges Due to Personal Preference

If you would like to exchange an item for a different size, color, or style, the original product must generally meet our return eligibility requirements.

Customers may be responsible for applicable return shipping expenses and price differences for exchanges requested due to personal preference.

If an exchange is unavailable, we may recommend returning the eligible product and placing a new order.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at service@nestzori.com.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

However, once an order has entered the shipping process, cancellation may no longer be possible under our standard cancellation procedures.

If your order has already been shipped, you may request a return after receiving it, subject to the eligibility requirements described in this policy.

Approved cancellations will be refunded to the original payment method.

Your statutory cancellation rights, where applicable, remain unaffected.

9. Missing or Lost Packages

If your order has not arrived within the expected delivery period, please contact our customer service team.

Before contacting us, we recommend:

  • Checking your order tracking information.

  • Confirming the shipping address provided at checkout.

  • Checking with household members or building management, where applicable.

  • Contacting the local delivery carrier, if appropriate.

If your package appears to be lost during transportation, we will review the tracking information and work with the shipping provider to investigate the issue.

Depending on the circumstances, we may arrange:

  • A replacement shipment

  • A refund

  • Another appropriate resolution

Any applicable rights relating to undelivered goods will continue to apply.

10. Product-Specific Return Considerations

Nestzori offers home essentials, decorative accessories, and everyday household products.

Because different product types may require different handling, certain product-specific return considerations may apply.

Home Decorations and Decorative Accessories

Decorative products should be returned in their original condition with all applicable accessories and protective packaging.

Fragile items should be packaged securely to help prevent damage during return transportation.

Wall Art and Decorative Displays

Wall art should be returned without scratches, installation damage, modifications, or missing components.

Customers are encouraged to review product dimensions, materials, and display requirements before purchasing.

Cushions and Fabric Products

Cushions and other fabric-based home accessories must generally be unused, clean, and free from stains, odors, washing damage, or visible signs of wear to qualify for a voluntary change-of-mind return.

Household Accessories

Household accessories should be returned with all original components and in their original condition.

Products that have been installed, modified, or damaged after delivery may not qualify for standard change-of-mind returns.

These conditions do not limit statutory rights relating to defective or otherwise nonconforming goods.

11. Refunds for Promotional and Discounted Items

Products purchased during promotional events or at discounted prices may qualify for returns under our standard return policy unless a lawful exclusion was clearly communicated at the time of purchase.

For approved returns, refunds will generally be based on the amount actually paid for the returned product, subject to applicable law.

If a promotional discount was applied across multiple items, the refund amount may reflect the discount allocated to the returned product.

Any permitted adjustments will be explained during the refund process.

12. Important Return Information

To help ensure a smooth return process, please keep the following information in mind:

  • Contact customer support before returning an item.

  • Include your order number when submitting a return request.

  • Follow the return instructions provided by our customer service team.

  • Package products carefully to prevent damage during transportation.

  • Return all applicable accessories and original components.

  • Retain return tracking information and shipping receipts.

  • Do not send unrelated products in your return package.

  • Contact us if you have questions regarding return eligibility or shipping arrangements.

Returns sent without the necessary information may experience processing delays.

13. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or modify any consumer rights that cannot lawfully be excluded under applicable laws.

If the consumer protection laws in your country or region provide additional rights, remedies, or cancellation periods, those rights will continue to apply.

In the event of any conflict between this policy and mandatory applicable consumer protection laws, the relevant legal requirements will take precedence.

14. Changes to This Policy

Nestzori may update this Return & Refund Policy periodically to reflect changes in our operational procedures, customer service practices, or applicable legal requirements.

Any updates will be published on this page with a revised "Last Updated" date.

Changes will not retroactively remove rights that apply to purchases already made.

We encourage customers to review this page periodically.

15. Contact Information

If you have questions regarding returns, refunds, exchanges, order cancellations, or product-related concerns, please contact us.

Brand Name: Nestzori

Customer Service Email: service@nestzori.com

Return Address: The designated return address will be provided by our customer service team after your return request has been reviewed.

Please do not send return packages to an address that has not been confirmed by our customer support team.

We welcome your questions and will make reasonable efforts to assist you.

Thank you for choosing Nestzori. We appreciate your trust and look forward to helping you create a more comfortable, stylish, and welcoming home.