Return Policy

Last Updated: October 21, 2026

Thank you for shopping at Nestzori!

At Nestzori, we are dedicated to helping you create a comfortable, stylish, and welcoming home with thoughtfully selected home essentials, decorative accessories, and everyday household products.

Your satisfaction is important to us. We understand that sometimes a product may not meet your expectations, and we strive to make the return and refund process as simple and transparent as possible.

This Return & Refund Policy explains the conditions and procedures for returns, refunds, exchanges, and order cancellations.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must meet the following conditions:

The return request must be submitted within 30 days of delivery.
The item must be unused, undamaged, and in its original condition.
The product must include its original packaging, accessories, manuals, and any included components.
Home decorations, cushions, wall art, and other household accessories must not show signs of use, installation, washing, alteration, or damage caused after delivery.
Proof of purchase, such as an order number or order confirmation email, must be provided.

Items that do not meet these requirements may not qualify for a return unless otherwise required by applicable consumer protection laws.

We recommend inspecting your order as soon as it arrives to ensure that everything meets your expectations.

2. How to Request a Return

If you would like to return an item, please follow the steps below.

Step 1: Contact Customer Support

Email our customer service team at:

service@nestzori.com

Please include the following information:

Your order number
Your full name
The email address associated with your order
The name of the product you wish to return
The reason for your return
Clear photographs of the product, if applicable

Step 2: Wait for Return Instructions

Our customer service team will review your request and provide further instructions regarding your return.

If your return is eligible, we will provide the appropriate return shipping instructions and designated return address.

Step 3: Prepare Your Return

Carefully package the product using its original packaging whenever possible.

Please ensure that all accessories and components are included and that the item is securely packaged to prevent damage during transportation.

Step 4: Ship Your Return

Send the item to the designated return address provided by our customer service team.

We recommend using a trackable shipping service and retaining your shipping receipt until the return has been completed.

Important: Please do not send returned products directly to our registered business address without prior authorization.

Returns sent without following the provided instructions may experience processing delays.

3. Damaged, Defective, or Incorrect Items

At Nestzori, we strive to provide quality home products and ensure that every order is prepared with care.

However, if you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible after delivery.

Email us at service@nestzori.com with: